This Warranty and Product Issues Policy explains how Atelier Chatypique handles defective products, missing parts, product issues, and warranty-related requests for handcrafted and artisan products. This Policy does not limit any mandatory legal rights that apply to consumers in their country of residence.
1. Product Condition and Handcrafted Characteristics
We aim to provide products that match their product descriptions, images, specifications, and applicable quality standards.
Handcrafted and natural materials may have natural variations in color, texture, grain, glaze, finish, shape, size, or pattern, especially for ceramics, glass, wood, textiles, leather, and handmade components. Such natural variations and artisan characteristics are not defects unless the product page states otherwise.
2. Reporting Product Issues
If you believe your product is defective, damaged, incomplete, or not as described, contact us at info@atelierchatypique.com.
Please include your order number, product name, description of the issue, photos or videos showing the issue, photos of packaging if shipping damage is involved, and photos of labels, batch numbers, or product tags if available.
3. Missing Parts or Hardware
If your order is missing parts, hardware, tools, certificates, or instructions, contact us. Depending on the situation, we may provide replacement parts, missing hardware, care instructions, repair guidance, or other appropriate support.
4. Manufacturing Defects
A manufacturing defect may include a structural or functional problem caused by production or materials.
A manufacturing defect does not include natural variations inherent to handcrafted items, normal wear and tear, damage caused by misuse, improper handling, improper installation, failure to follow care instructions, modification or repair by the customer or third party, damage caused by moisture, heat, sunlight, pets, children, accidents, or commercial use unless the product is expressly sold for commercial use.
5. Available Remedies
Depending on the issue and applicable law, remedies may include replacement part, repair support, replacement product, partial refund, return for refund, or another remedy required by applicable law.
We may request photos, videos, inspection, or return of the product before approving a remedy.
6. French Legal Guarantee
For consumers in France and the European Union, this Policy does not limit your mandatory legal guarantee rights for goods that are defective, non-conforming, or not as advertised.
For products delivered on or after 1 January 2022, the statutory guarantee period under French law is 2 years. For second-hand goods, the parties may agree on a period of no less than 1 year following delivery.
7. Manufacturer Warranties
Some products may include a manufacturer or artisan warranty. If a warranty applies, details may be included on the product page, product packaging, care documentation, or warranty documentation.
Manufacturer warranties are in addition to, and do not replace, mandatory consumer rights where applicable.
8. Contact Us
Store Name: Atelier Chatypique
Phone: +33 6 77 28 61 66
E-mail: info@atelierchatypique.com
Address: 81 Avenue Maréchal Joffre, 66000 Perpignan, France
Service Hours: Monday - Friday: 9:00 AM - 5:00 PM (CET)